FAQs

 

User Guide

We have tool kit for every bike ready along with the package. Just several simple assembling, your bike will be ready to ride. Hardware may vibrate loose during shipping, we recommend getting an initial checking and tune-up for common adjustments before riding. To learn about assembly please check on Youtube.

Check out our Owner’s Manual for steps on charging your battery.

All e-bikes require maintenance over time. Check out our Owner’s Manual to learn about bike maintenance, and adjustments to keep you safe riding.

Check out our specification of each e-bike to help you find a bike that fits you best.

Yes, we also use waterproof cables for all bikes. However we strongly recommend a routine care is necessary in case rust or damage take place.

Support Information

Check out our Track your order page for more information.

According to US regulations, the customers from the USA should pay Sales Tax varying from different states. For oversea customers, we will collect Duties/VAT varying internationally. Please check the local laws and regulations for e-commerce before purchase. We will send each customer a unique Paypal link for Sales Tax/ Duties/VAT as well as the invoice overview before delivering your e-bike.

Please do not hesitate to contact us by email or phone call when you need our help with maintenance or troubleshooting.

You can also contact us on our website when you have further questions about our e-bikes.

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