Return Policy

Please contact us at support@actbikes.com with proof of purchase, photos of the item(s) you are about to return.

 

  • Returns will be accepted within 30 days of your receipt of an e-bike, accessory or listed replacement part (see Warranty Policy).
  • The e-bike, accessory or listed replacement part must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use with original packaging, and must include all items that were inside the box (charger, keys, hardware, etc.).
  • Used Products, batteries, special orders, sale items, gift cards and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
  • Refunds will be made after the e-bike is received and inspected, and will be applied to the original card used in the transaction.