At ACTbikes, we offer a comprehensive warranty policy for each brand that we carry. We understand that each brand has its unique warranty policy, and we ensure consistency with the brand's warranty policy. This warranty applies to the original purchaser only and is non-transferable. We are committed to providing you with the best possible experience and will do our best to resolve any issues you may have. By purchasing from ACTbikes, you can enjoy the dual customer support provided by ACTbikes and the brand.
Credit Card Chargebacks:
If any e-bike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the e-bike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
● Contact the ACTbikes Service team by email at email@example.com. The Service team will initially work with you on the problem with your e-bike to identify potential simple fixes.
● If the Service team determines that a listed part must be replaced, they will provide you with a set of instructions for returning the defective listed part and receiving the replacement.
● After you receive the replacement listed part, the Service team will also assist in determining how to replace or install the new listed part into your e-bike.
● You will be responsible for shipping costs associated with returning a listed part, unless ACTbikes agrees in writing to pay for such shipping costs. Replacement listed parts under this Limited Warranty shall only be shipped to the address of the original purchaser.
FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED LISTED PARTS MUST BE PROVIDED BY CUSTOMERS, OTHERWISE ACTbikes WILL NOT REPLACE ANY LISTED PART UNDER THIS LIMITED WARRANTY.
Any Questions? We are happy to hear from you!
Call support: 470-760-9799
customer service mailbox: firstname.lastname@example.org
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